At Patel Agro Agency, we aim to provide our customers with a satisfactory shopping experience. Refunds, where applicable, will be processed in accordance with the conditions mentioned in this Refund Policy.
A refund may be considered in cases where a genuine issue with the order or product is established after review by Patel Agro Agency.
Customers requesting a refund should contact our customer support team using the contact details provided on the website and provide the relevant order details and supporting information.
Patel Agro Agency may review the request and, where necessary, inspect or verify the product before approving a refund.
Once a refund has been approved, the refund will generally be processed to the original payment method used for the transaction, subject to the applicable payment gateway or banking procedures.
Approved refunds will be initiated by Patel Agro Agency within the applicable processing period. The time taken for the amount to reflect in the customer's account may vary depending on the payment method, bank, or payment service provider.
A refund may not be provided where the product does not meet the applicable refund conditions, including cases where the product has been used, damaged after delivery, or where the issue is caused by circumstances beyond Patel Agro Agency's responsibility.
Refund approval is subject to verification of the customer's complaint and the applicable terms of the order. Patel Agro Agency reserves the right to determine the eligibility of a refund based on the circumstances of each case and applicable policies.
For refund-related queries or assistance, please contact Patel Agro Agency using the contact details provided on the website.